Casinos.ing Ltd can be reached by email at [email protected]. The inbox is monitored by the Casinos.ing Editorial Team, and we aim to respond to genuine enquiries within a few working days.
Send us a message about
- Corrections. Tell us the page, the statement you think is wrong and, ideally, the source that shows the correct position. We take accuracy seriously, especially on regulatory dates and figures.
- Questions about a guide. If something we have written is unclear, ask. If others are likely to have the same question, we will improve the page.
- Listing enquiries from licensed operators. Include your UKGC account number. Inclusion depends on our editorial criteria and is never guaranteed.
- Data protection requests. See our privacy policy for your rights, then email us with your request.
We are not the right contact for
- Account problems at a casino, such as a blocked login or a delayed withdrawal. Contact the casino directly.
- Disputes with a casino. Use the casino’s complaints process, then the approved alternative dispute resolution (ADR) provider named in its terms.
- Legal, financial or tax advice.
- Any request to help get around GAMSTOP, identity checks, affordability checks or other protections. We will not assist with this.
Useful contacts
| If you need | Contact |
|---|---|
| Support with gambling harm | National Gambling Helpline, 0808 8020 133, free and 24/7, via GamCare |
| To block all UK-licensed gambling sites | GAMSTOP |
| To check a casino’s licence or report an unlicensed site | The Gambling Commission’s website |
| To resolve a complaint a casino has not settled | The ADR provider named in the casino’s terms |
Help us help you
A good message is short and specific. Include the full address of the page you are writing about, quote the sentence or table row in question, and tell us what you believe the correct position is. If your point concerns a regulatory change, a link to the Gambling Commission or GOV.UK page that announces it lets us confirm and update the page quickly. Messages about casinos we do not list are welcome too, but we can only consider operators that hold a UKGC licence.
Keep your details safe
Please do not send copies of ID, bank statements, card numbers or passwords. We do not need them and email is not a secure way to share them.
What happens next
We read every message. Corrections are checked against the source and, if confirmed, fixed promptly. We keep your email only for as long as we need it to deal with your enquiry. We will not add you to a mailing list or share your details with any casino.